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TERMS & POLICIES

Our Product

All items are made to order, since everything are hand-crafted, there will be a slightly difference on each product.

All sizes & details are indicated on our description, please check the details carefully before placing your order.

We use Premium Swarovski Crystals & Pearls on most of our product, other main materials are also indicated on our description. Please note Swarovski Pearl is a high-quality imitation pearl but they are not real pearl. When real pearls are applied we will indicate “Fresh Water Pearl”on details.

Shipping Terms

Our product are all made to order, it normally takes around 14-21 working days to ship out (excluding shipping time). If you would like to place for an urgent order, you may contact info@latelierdebon.com and see how we can cope with your schedule. Certain surcharge will be applied on rush orders depends on the situation.

For Hong Kong orders, we normally use SF Express which takes around 2-3 working days on delivery. For International orders, we use Hong Kong Speed Post, a tracking no. will be provided for your reference once they are being sent out. If you wish to upgrade your shipping method, please contact us by info@latelierdebon.com for further info.

Product Care

Since our products are delicate and colors may fade overtime, please store in a cool, dry place with our protection bag and keepsake box. Avoid exposing crystals to water & chemicals. Soft cloth should be used for cleaning and polishing our product. Please do not drop the headpieces or shake in the box, avoid bending the wires too much to avoid breaking.

Customer Care

All our creation will be packaged with a keepsake box & seal bag to make sure the headpieces are being protected.

For combined orders, we will pack into one box so that we can reduce your shipping costs.

If you would like to have a packaging for each piece, please purchase your order separately.